DigiDocs Privacy Policy

At DigiDocs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital document processing and verification platform.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Create an account or profile
Upload documents for processing
Contact us for support or inquiries
Subscribe to our newsletters or updates

This information may include your name, email address, phone number, mailing address, and any other information you choose to provide.

1.2 Document Information

We process and store documents you upload to our platform, including but not limited to:

Identity documents (PAN card, Aadhaar, Passport, etc.)
Legal documents (agreements, contracts, certificates)
Financial documents (bank statements, tax documents)
Educational certificates and transcripts

1.3 Usage Information

We automatically collect certain information about your use of our Service, including:

Device information (IP address, browser type, operating system)
Usage patterns and preferences
Log data and analytics information
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing, maintaining, and improving our Service
Processing and verifying your documents
Communicating with you about your account and our Service
Sending you technical notices, updates, and support messages
Detecting, preventing, and addressing technical issues and security threats
Complying with legal obligations and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With your explicit consent
To service providers who assist us in operating our Service (under strict confidentiality agreements)
When required by law or to comply with legal processes
To protect our rights, property, or safety, or that of our users or the public
In connection with a business transfer, merger, or acquisition

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

End-to-end encryption for data transmission and storage
Secure servers and data centers with restricted access
Regular security audits and vulnerability assessments
Employee training on data protection and privacy practices
Multi-factor authentication and access controls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Account information is retained while your account is active
Processed documents are retained for the duration specified in your service agreement
Usage data and analytics are retained for up to 3 years for service improvement
Legal and regulatory requirements may extend retention periods

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access: Request access to your personal information we hold
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a structured format
Objection: Object to certain processing of your information
Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact Us section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small data files that are stored on your device. We use cookies for:

Authentication and session management
Remembering your preferences and settings
Analyzing usage patterns and improving our Service
Security and fraud prevention

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Service.

8. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We may use third-party service providers for:

Cloud hosting and data storage
Analytics and performance monitoring
Payment processing
Customer support and communication

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.

When we transfer personal information internationally, we use standard contractual clauses and other legal mechanisms to ensure adequate protection of your data.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date below.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@digidocs.com

Phone: +1 (555) 123-4567

Address: DigiDocs Privacy Department

123 Digital Street, Tech City, TC 12345

We will respond to your inquiry within 30 days of receipt.

Last updated: October 21, 2025